Are you insured and bonded to perform cleaning services?
Yes. We’re not “just” a bonded cleaning company, but have liability and crime coverage. Your place of business, our team members and Goldenrull Cleaning Company are included in the coverage. If you’d like, we will send you a certificate validating our insurance.
Is the work of your commerical cleaning service guaranteed?
Goldenrull backs all cleaning service work with a 100% Satisfaction Guarantee. If you’re unhappy with any area we’ve cleaned, just call within 24 hours and we’ll come back and re-clean it free of charge.
How do you protect my keys?
Your keys are secured in a locked combination storage device to which only Goldenrull managers have access. The keys are issued to the cleaning service team leader on the day of your cleaning. With the exception for Monday through Friday accounts, the team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost, we’re even insured for key replacement and re-keying your locks.
What if I would like something cleaned that is not part of your facility cleaning service?
Goldenrull offers a wide variety of additional cleaning service options and special projects that can be tailored to your exact needs. Contact us for more information about specific projects and guidelines.
Are your cleaning service teams trained and supervised?
Team members are trained before they’re permitted to begin cleaning. Training continues as we learn about new products/methods and to reinforce prior training. Each team includes a Team Leader to see that cleaning tasks are correctly completed. Managers make periodic visits to cleaning sites to ensure we’re meeting cleaning service commitments. We even have a person dedicated to Compliance procedures and Training.
Are your cleaning service employees authorized to work in the US?
All employees of our cleaning service are required to fill out Form I-9, the employment eligibility verification form, and provide necessary employment eligibility documentation, before starting work.